Keynote address at Contact Centres World.

I will be delivering a Keynote address at the Contact Centres World – Africa 2009 convention.

The Topic will be:
Enabling business growth and innovation in a technologically converged world

  • Technology convergence impacts on service quality
  • Developing a consolidated ICT environment through long term vendor partnerships
  • Achieving more with less resources
I’ll have some great prizes to hand out and there will be a raffle to be the next person interviewed on my Podcast show “PlanIT” hosted by ITWeb. (  See you there!
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