Category Archives: Management

IT Management problems, solutions and ideas

ITSM blah blah blah!

It seems that everyone is talking about implementing ITIL or doing service management properly, but no-one seems to have a process by which to do this. There are a lot of Frameworks lurking about in various IT companies and none … Continue reading

Posted in ITSM, Management | 2 Comments

Pricing SOA right

As an Internal IT service provider within a Large Corporate it is our responsibility to create an appropriate pricing model to ensure appropriate charge-back for the IT Services rendered on SOA deployments. The current thinking is to charge for the … Continue reading

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