Category Archives: ITSM

IT Service Management Issues

Happy New Year! … Now get busy.

Posted on January 2, 2007 by Malcolm Mac Donald

2007 is here(!) and hopefully the 007 part indicates a year full of amazing new tech toys. The rumours of the iPod Phone are everywhere, the Playstation 3 is looming, Windows Vista and Apple’s Leopard as set to challenge each … Continue reading →

Posted in Challenge, ITSM, Management, Technology, Trends | Leave a comment

ITSM blah blah blah!

Posted on August 25, 2006 by Malcolm Mac Donald

It seems that everyone is talking about implementing ITIL or doing service management properly, but no-one seems to have a process by which to do this. There are a lot of Frameworks lurking about in various IT companies and none … Continue reading →

Posted in ITSM, Management | 2 Comments