Category Archives: ITSM

IT Service Management Issues

Happy New Year! … Now get busy.

2007 is here(!) and hopefully the 007 part indicates a year full of amazing new tech toys. The rumours of the iPod Phone are everywhere, the Playstation 3 is looming, Windows Vista and Apple’s Leopard as set to challenge each … Continue reading

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ITSM blah blah blah!

It seems that everyone is talking about implementing ITIL or doing service management properly, but no-one seems to have a process by which to do this. There are a lot of Frameworks lurking about in various IT companies and none … Continue reading

Posted in ITSM, Management | 2 Comments