Category Archives: ITSM

IT Service Management Issues

Architecting for performance: What is performance?

Posted on July 23, 2008 by Malcolm Mac Donald

Have a look at this video clip before we get into the concept of understanding performance. Video clip: Fiat Bravo vs. Ferrari 550 Maranello vs. Ferrari F1 The three cars in this video are clearly very different. For a formula … Continue reading →

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The formula for Systems Monitoring

Posted on July 14, 2007 by Malcolm Mac Donald

In Formula 1 racing, monitoring and management are designed in from the beginning. All of the teams know they cannot be competitive without it and they are certain that they would not be competitive if they ignored the information provided … Continue reading →

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Avoiding Clutter in Systems Management

Posted on January 12, 2007 by Malcolm Mac Donald

Software Factories: Part 2 will be coming along on Monday, but for now a change of topic onto Systems Management Out-of-the Box Systems Management Tools There are numerous systems Management tools out there and a lot of corporates own a … Continue reading →

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Don’t ride dead horses.

Posted on January 10, 2007 by Malcolm Mac Donald

My post “Dismount!” last Friday (goodness it’s already almost a week ago!) left an open question about how you may have found yourself riding a dead horse (in the figurative sense). Now in the context of this blog and on … Continue reading →

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Outsourcing: A symptom of poor Governance!

Posted on January 3, 2007 by Malcolm Mac Donald

In their book entitled “IT Governance: How top performers Manage IT decision rights for Superior Results,” Peter Weill and Jeanne Ross list some of the symptoms of poor IT Governance. Notably they cite “Senior Management Sees Outsourcing as a Quick … Continue reading →

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