Author Archives: Malcolm Mac Donald

From Planes to Trains

Posted on August 3, 2009 by Malcolm Mac Donald

I’ll be starting today at PRASA (Passenger Rail Agency South Africa).  There are a number of reasons for this move, but primarily it is an opportunity to do even more for South Africa, that will impact more people. Also this … Continue reading →

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Keynote address at Contact Centres World.

Posted on June 8, 2009 by Malcolm Mac Donald

I will be delivering a Keynote address at the Contact Centres World – Africa 2009 convention. The Topic will be: Enabling business growth and innovation in a technologically converged world Technology convergence impacts on service quality Developing a consolidated ICT … Continue reading →

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Why Strategies aren’t implemented.

Posted on August 24, 2008 by Malcolm Mac Donald

Have you ever said something that sounds really silly, then replayed it in your head and thought “Actually that’s really profound”. I was trying to describe the strategic process to someone the other day and I ended up saying: “If … Continue reading →

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Architectural Patterns: A Pattern

Posted on August 18, 2008 by Malcolm Mac Donald

We have often in the past struggled with the process of establishing some architectural patterns. It is probably one of those things, that if you try to find a use for it, you will fail, but one day it will … Continue reading →

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The Benefits of Idempotence

Posted on August 11, 2008 by Malcolm Mac Donald

This is supposed to be an IT philosophy blog, but I’ll argue that Idempotence should be a coding philosophy. Loosely, something that is Idempotent (Idem:Once, Potent:Having effect) will have an effect only the first time it is executed or will … Continue reading →

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