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Malcolm MacDonald
Chief Information Officer at I-Net Bridge
Malcolm has extensive experience in Investment Banking activities and Processes. His areas of expertise include IT Strategy definition, Business IT Alignment, Scorecarding, Monitoring & Management, Process Modelling, Systems Architecture, Software Factory Design, Frameworks & Governance.
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Daily Archives: June 8, 2009
Keynote address at Contact Centres World.
I will be delivering a Keynote address at the Contact Centres World – Africa 2009 convention. The Topic will be: Enabling business growth and innovation in a technologically converged world Technology convergence impacts on service quality Developing a consolidated ICT … Continue reading
Posted in Management
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