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Malcolm MacDonald
Chief Information Officer at I-Net Bridge
Malcolm has extensive experience in Investment Banking activities and Processes. His areas of expertise include IT Strategy definition, Business IT Alignment, Scorecarding, Monitoring & Management, Process Modelling, Systems Architecture, Software Factory Design, Frameworks & Governance.
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Daily Archives: August 25, 2006
ITSM blah blah blah!
It seems that everyone is talking about implementing ITIL or doing service management properly, but no-one seems to have a process by which to do this. There are a lot of Frameworks lurking about in various IT companies and none … Continue reading
Posted in ITSM, Management
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