Sober Counsel

Andrew McAfee in his blog entitiled “Still on the Case of the Business Case” speaks about the misuse of ROI as a basis for the business case for IT projects. The Primary reason given is that the link between technology and Business value is usually fairly tenuous.
This is exeggerated in the Case of [...]

Very often a business will hand over a particular process to IT and once it is in place and automated it is “out of sight - out of mind”. As long as it doesn’t cause any trouble or disruptions the process is left to its own devices.
BUT
Business processes sometimes need to be retired and [...]

It seems that everyone is talking about implementing ITIL or doing service management properly, but no-one seems to have a process by which to do this. There are a lot of Frameworks lurking about in various IT companies and none of them seem to be practical enough for the Actual Operations and Support Teams [...]

As an Internal IT service provider within a Large Corporate it is our responsibility to create an appropriate pricing model to ensure appropriate charge-back for the IT Services rendered on SOA deployments. The current thinking is to charge for the SOA services used by each business unit and to stop charging for the initial [...]